During busy times it maybe necessary to close triage . We do this when the triage list becomes unsafe with too many patients for us to safely triage The phone system will tell you when triage is not available. When we have dealt with all patients on the list we will reopen the triage. During this time you can still leave an e consult for non urgent queries . Medical emergencies can be still dealt with via option 1 on the phone . You can ring 111 for advice or consult with a pharmacy for minor health queries.
We are still trying to protect patients and staff from covid .
All nurse appointments are pre-bookable; you do not need to see the doctor first. Demand for appointments is very high and many appointments are wasted when patients fail to attend. Please remember to cancel your appointment if you are unable to keep it or no longer need it.
Changes to GP Appointments at Windrush Surgery
An appointment with the doctor can be made in person at the surgery or by telephone. We now run a triage system which means that patients wishing to be seen on the day telephone the surgery and they will be put on the triage list. A doctor or clinician will then telephone the patient back to ensure they are booked with the correct clinician. This may mean a patient may not need to be seen in the surgery and it can be resolved on the telephone. If a child is unwell they will always be seen on the same day. We still offer routine appts up to 21 days in advance.
Request a GP Appointment Online
Appointments can be booked online via the link at the top of this page. Please note that you must be registered to use this service. Contact reception or click here for more information.
NB: Appointments with nurses and other staff are not available on-line.
If you are in need of non-urgent telephone advice please telephone 01295 251491 after 10:30 and leave a message with the receptionist. One of the nursing staff will contact you or we can get our Emergency care practioner you can also give you advice.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.