We are aware that some of the press is indicating that masks will need to be worn in general practice from Monday 15th June 2020. In anticipation of this we would recommend that all patients attending the surgery from Monday 15th June 2020 are asked to wear a face covering.
Bradley Arcade branch surgery
Please take a moment to read this.
As many of our patients are aware, we have requested the permanent closure of our Bradley Arcade branch surgery, in Bretch Hill.
Services at the branch surgery have been very limited since the beginning of the COVID-19 pandemic so we can focus patient care and staff at our main Windrush Surgery site here at 21 West Bar.
After condsidering views of local stakeholders, including our Patient Participation Group, Oxfordshire Clinical Commissioning Group has agreed to our request that the Bradley Arcade branch surgery- which offered limited part-time opening hours- closes fully by October.
Pressure on GP practices running branch surgeries has increased in recent years, with fewer GPs to work in them and fewer resources to pay for them. Running two sites is particularly difficult with limited GP staffing. In addition, arrangements during the pandemic have shown that much care can be delivered without patients needing to visit the surgery.
In the last few weeks we have asked for your views on how the colosure might affect you,via text, local newspaper adverts and through your patient representatives. We have received a very small number of responses highlighting concerns about disability access at the main surgery. These concerns have been followed up and we can confrim there is a disability parking bay directly in front of the Windrush Surgery and an automatic front door. If you have any further concerns or queries please contact us directly so we can discuss possible options about accessing our services.
We will continue to work with you to develop new approaches to making the best use of wider range of clinical staff. We hope you will continue to support us.
If you have been in contact with someone confirmed as having coronavirus in the last two weeks, you may be at risk of Coronavirus. Please do NOT leave the house.
Instead ring 111 if:
You have developed a cough, fever or shortness of breath; or
You have been in contact with someone confirmed as having Coronavirus, even if you feel well.
As part of the NHS’s efforts to protect patients and healthcare workers at this difficult time, Oxfordshire GP practices have changed the way they work in this area.
The Fiennes Centre premise is now a COVID 19 clinic, supporting patients with suspected or confirmed Coronavirus ONLY. Patients are referred to this clinic following an NHS 111 telephone appointment or, in certain circumstances, after a telephone appointment with their GP practice. Once at the clinic, patients are assessed and advised about the most appropriate care and next steps. This may be a referral to hospital or observation and monitoring at home.
If suspected or confirmed COVID 19 patients are unable to get to their nearest clinic because they are too unwell or they have transport difficulties, the dedicated home visiting service will support them.
There are a number of COVID 19 clinics across the county which will see people who are not usually registered at that GP surgery site. The clinical and administrative staff working at the clinics may be drawn from other parts of the Oxfordshire health system, depending on where their skills are most needed.
All sites which are supporting people with suspected COVID 19 are following strict infection control procedures and, where necessary, staff have access to the right PPE.
For any other health condition or worrying symptom patients should contact their GP practice as usual. All GP practices are offering initial phone appointments but if they feel someone needs to be seen face-to-face by a doctor or nurse, safe arrangements for this appointment will be made, possibly at another location. Please contact your GP surgery by phone if you need to speak to someone.
Otherwise, the most important thing everyone can do to stay safe, protect your family and protect your NHS is to follow Public Health advice to stay at home and keep your distance from other people.
Thank you for your understanding and continued support.
Hydration and COVID-19 in adults
Many patients admitted to secondary care with COVID-19 are dehydrated, which adds to the complications of their treatment and can lead to AKI. Dehydration is contributed to by fever, diarrhoea and vomiting and a lack of self-care.
A patient information leaflet has been developed to raise awareness of the importance of staying hydrated for use in primary care which can be found here.
ONLINE BOOKING APPOINTMENTS
Online booking appointments are temporarily suspended due to Corona Virus.
You can consult via online triage via our website or phone triage via our normal phone line.
Windrush Surgery is in the centre of Banbury, 500m from the Cross of nursery rhyme fame. The practice has been established for 40 years and our main surgery is an elegant extended Edwardian town house. The consulting rooms are all situated on the ground floor, as are the nurses' treatment rooms, providing easy access for the disabled. The practice manager, medical secretaries and admin team's offices are all based on the first floor.
We have a branch surgery about a mile away from our main surgery. We hold surgeries on two or three mornings a week and the local midwifery services holds clinics every Tuesday. Please note these are by appointment only. As our presence is part time any prescription requests or general queries are best directed to Windrush Surgery.
You may be aware that Windrush Surgery has undergone some changes. We have recently completed refurbishment of the building, this has afforded us an additional consulting room to help meet the demands of Banbury's and allows us to continue registering new patients.
There has also been additions to our clinical team, we are now joined by Dr John Goves and Dr Ant Goode. As a consequence we hope we are even better placed to provide you with the quality medical services you require.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
POLITE REMINDER TO ALL PATIENTS AND RELATIVES
Windrush Surgery offers an appointment only service, whether that is for a routine or an urgent appointment. If you require immediate medical assessment you are advised to attend your nearest Accident and Emergency Department.
Polite Notice For Cancellation Of Appointments
During the month of February 2020 96 patients did not attend their appointments, if you can not attend an appointment it is very important that you let the surgery know so that these appointment slots can be offered to other patients.
New Hub Appointment Services
Minor Ailments Scheme
This is a scheme, available in parts of Oxfordshire, which offers patients access to health advice and treatment from their local pharmacy. The scheme means you may not need to wait for an appointment to see your doctor. Instead you can choose to go to a pharmacy for advice and treatment. Pharmacists are experts in medicines, can offer advice on minor ailments/illnesses and advise whether you need to see a doctor.
Minor Ailments Scheme patients information leaflet
Named GP For All Patients
All our patients now have a named GP who will be responsible for the care and support that our surgery provides to them. We hope this will provide and continue to promote the continuity of care for our patients. If you'd like to know your named GP is please call the surgery.
Your named GP will ensure that you receive the best possible level of care and support from our surgery and will work with other relevant healthcare professionals, who are involved in your care, to ensure that your care meets your individual needs.
Even though you have been assigned a GP this does not mean you can only book with that GP or prevent you from seeing any doctor or nurse you wish, at either of our two surgeries.
Please note: It does not mean that the named GP will take on vicarious liability for the work of other doctors or health professionals. The named GP will not take on 24 hour responsibility for the patient, the requirement does not imply personal availability for GP's throughout the working week. The named GP cannot be the only GP to care for that patient.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Local Patient Participation Report now available to view here
(Site updated 04/08/2020)